We do appreciate your business, however we are not able to make any exceptions to our store policy. By placing an order at Ross Unit LLC you agree to a store policy outlined below. Please make sure to read it. We reserve the right to cancel any orders if we suspect any kind of fraud, please make sure you enter correct billing address while placing the order. Thank you!
If you have any questions about shipping, or your order in general, please email us at any time at: info@rossunitllc.com or call 240-305-2477 to leave a message, and a representative will return your call.
Your satisfaction is important to us. Therefore we would like to minimize returns as much as possible. Please email us for measurements or sizing and we will be happy to help you.
RETURN POLICY
Your satisfaction is our top priority. If an item is not to your liking, doesn’t fit, or not what you expected, you can most certainly return your item(s) within 7 days of receipt in exchange for the same item in a different size or color (if available) or a store credit (minus shipping costs) ALL ITEMS BEING RETURNED MUST NOT BE WORN, ALTERED, OR WASHED AND ALL TAGS MUST BE IN PLACE.
**PLEASE CONTACT US IMMEDIATELY IF YOU NEED TO SCHEDULE A RETURN.
RETURN POLICY ON CUSTOMIZED/ PERSONALIZED ITEMS
Special order, customized, and personalized items can ONLY be returned if the personalization was done incorrectly or not made to your specifications documented on your order form. If that is the case, the error is on our part and your item will be re-made and exchanged for the same item.
RETURN POLICY ON SALE/CLEARANCE ITEMS
SALE & CLEARANCE ITEMS ARE CONSIDERED "FINAL SALE"
PLEASE NOTE: STORE CREDIT WILL BE ISSUED AT THE COST YOU PAID MINUS SHIPPING COSTS. STORE CREDIT MUST BE USED WITHIN 14 days.
Items must be returned in ORIGINAL packaging and tags still attached, with no signs of wear or tear to ensure an exchange or return. PLEASE EXAMINE YOUR MERCHANDISE FOR DAMAGES BEFORE REMOVING ANY TAGS/LABELS. MERCHANDISE SHIPPED BACK WITHOUT TAGS WILL NOT BE ACCEPTED.
Shipping fees are non-refundable and return & exchange shipping is the customer’s responsibility. If you received promotional free shipping and are exchanging items, you will be responsible for the second shipping charge.
SHIPPING OPTIONS
Ross Unit LLC ships via the US Postal Service First Class or Priority Mail. All packages shipped will have a delivery notification to ensure guaranteed delivery. Shipping times will vary depending on the manufacturer; All items will process within 1-2 business days. Should you require your item faster, feel free to send us a note and we will try our best to accommodate you!
We will notify you via our website (posting on main page) or email when Pre-Order Items are shipping.
IMPORTANT: We cannot be responsible for packages once they leave our hands, if USPS fails to deliver your package and it comes back to us, shipping charges will not be refundable. Therefore please make sure to enter correct shipping and billing address when placing an order.
PAYMENT OPTIONS
We accept the following types of payments: *VISA* *Mastercard* *American Express* *Discover* *Paypal*
You will receive email confirming your order and a tracking number from USPS.com on our behalf after order is shipped.
ORDER OPTIONS & SALES TAX
Our online orders are processed through secure PayPal servers through the internet. We can also accept ORDERS & PRE-ORDERS over the PHONE or EMAIL.
If you prefer to order and pay over the phone, please email us your order (including your name, email address, and phone number). We will email you to let you know an estimated processing time and schedule a time to receive the credit card payment over the phone.
***All Pre-Order Reservations must be processed this way in order to verify that the item is still in stock when you are ready to reserve.
We do not share your credit card information or personal data with anybody!
We charge a 6% sales tax on every order.
Thank you for shopping at Ross Unit LLC – Couture Clothing Boutique! Have a wonderful day!
